The Carolina Theatre Rules
The Carolina Theatre is an inclusive, warm, and safe place for theatre-goers and music-lovers to enjoy performance art and film screenings. To make sure everyone has a safe time during their visit, they have set the following rules and guidelines listed below. Please read and adhere to them during your visit as failure to abide by them may result in expulsion from the venue. Certain performances, concerts, and events may have slightly altered rules, so please be sure to check your program or event description.
If you have any questions, please contact Carolina Theatre at 919-560-3030.
Accessibility Policy
The Carolina Theatre is serious about providing accessibility options for all patrons in need. This includes wheelchair and accessible seating in the theatre on the orchestra level (as detailed in the seating chart page) as well as other forms of assistance. If you want more information about the venue’s ADA compliance, the box office can answer your questions at 919-560-3030.
Arrival Policy
Arriving late may result in guests being asked to wait in the lobby until a designated break period. To avoid frustration, Carolina Theatre recommends that you arrive no later than 45 minutes before a ticketed event to make sure you have plenty of time to find parking and get to your seat.
Bag Policy
Large bags are not allowed in the venue. Smaller bags may be subject to inspection by event staff and security. Guests may refuse searches and event staff reserves the right to refuse entry.
Camera Policy
Professional cameras with removable lenses are not allowed in most cases. At the event managers’ discretion, these rules may be modified or altered. Please refer to the event program or description for details.
Cancellation Policy
Carolina Theatre will make every effort to announce cancellations due to severe weather or artist cancellation as soon as possible. If your ticketed event is canceled, please call 919-560-3030 to ask about rescheduling or ticket refund procedures and policies. If you know that you can’t make it to an event, you can also call and ask to make an exchange.
Food Policy
Outside food and drink are not allowed in the theater for most events and shows. If a specific show or event allows drinks and refreshments, it will be discussed in the program guide. There are on-site concessions stands available that offer popcorn, soft drinks, coffee, wine (requiring ID to purchase), Beer (requiring ID to purchase), and candy options.
Lost and Found Policy
Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 501-370-3267 after the performance. Please be prepared to leave your full name, contact information, and a detailed description of your lost item. Carolina Theatre does not claim responsibility for your lost possessions.
Prohibited Items
Carolina Theatre restricts certain items to keep guests and event staff safe. Please refer to the list below for details. All bags and guests are subject to visual inspections and any prohibited items may be disposed of or returned to guest vehicles. To avoid frustration, please refer to the list below.
- Weapons of any kind, including guns, knives, pepper spray/mace, flares, and fireworks
- Drugs and other illegal substances
- Outside food and beverage, including cans, bottles, flasks, and coolers
- Video or audio recording devices, laptops/computers
- Noise making devices (i.e. air horns, drums, whistles, etc.)
- Flashlights, laser pointers, and other distracting light-producing objects
- Unapproved promotional pamphlets and/or product samples
- Wheeled conveyances other than wheelchairs and strollers (i.e. skateboards, rollerblades, bicycles, etc.); strollers are not permitted in seating areas
- Large bags (i.e. backpacks, suitcases, luggage, etc); bags may not be larger than 12”x12”
- Other prohibited items: chairs, umbrellas, two-way radios, beach balls, balloons, permanent markers, and spray paint
Refund Policy
Carolina Theatre may allow refunds only if performance or event is canceled due to severe weather or artist cancellation. If you cannot make it to an event, you may also call the box office at 919-560-3030 to see if an exchange may be made.
Smoking Policy
Smoking is not allowed at the venue. Event staff will happily direct you to designated smoking areas outside of the venue.